Juran's quality handbook : the complete guide to performance excellence
De Feo, J A
Juran's quality handbook : the complete guide to performance excellence - 7th - London : McGraw-Hill Education, 2016 - XV, 968p.
Quality handbook: the complete guide to performance excellence"
Text includes: Introduction: Quality and performance excellence; Universal principles of quality management; Developing and excellence culture; Developing the quality and excellence office; Quality planning and design of new goods and services; Quality improvement and breakthrough performance; Quality control to assure compliance to customer requirements; Strategic planning and performance excellence; Organisation roles to support a quality and excellence culture; Quality assurance and audits; The Board of Directors and organisational excellence; ISO 9000 quality management system; The role of statistics and probability; Managing risk; Lean techniques and the Shingo prize; Six sigma: breakthrough to in-process effectiveness; Root cause analysis methods; Continuous innovation using design for six sigma; Benchmarking: best practices for market leadership; Graphical tools to improve process performance; Accurate and reliable data and measurement systems; Managing quality in operations: service; Managing quality in operations: manufacturing; Managing quality in the supply chain; Inspection, test and measurement; Organisation-wide assessment of quality. Includes appendices and glossaries. Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts
9781259643613
Management
Juran's quality handbook : the complete guide to performance excellence - 7th - London : McGraw-Hill Education, 2016 - XV, 968p.
Quality handbook: the complete guide to performance excellence"
Text includes: Introduction: Quality and performance excellence; Universal principles of quality management; Developing and excellence culture; Developing the quality and excellence office; Quality planning and design of new goods and services; Quality improvement and breakthrough performance; Quality control to assure compliance to customer requirements; Strategic planning and performance excellence; Organisation roles to support a quality and excellence culture; Quality assurance and audits; The Board of Directors and organisational excellence; ISO 9000 quality management system; The role of statistics and probability; Managing risk; Lean techniques and the Shingo prize; Six sigma: breakthrough to in-process effectiveness; Root cause analysis methods; Continuous innovation using design for six sigma; Benchmarking: best practices for market leadership; Graphical tools to improve process performance; Accurate and reliable data and measurement systems; Managing quality in operations: service; Managing quality in operations: manufacturing; Managing quality in the supply chain; Inspection, test and measurement; Organisation-wide assessment of quality. Includes appendices and glossaries. Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts
9781259643613
Management
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