Brilliant customer service (Record no. 47274)

MARC details
000 -LEADER
fixed length control field	00786cam a2200169 4500
001 - CONTROL NUMBER
control field	9780273738077
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	120119t2010 xxu\|\|\|\|\| \|\|\|\| 00\| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780273738077
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0273738070 (pbk.) :
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Stevens, D
245 #0 - TITLE STATEMENT
Title	Brilliant customer service
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc.	Harlow :
Name of publisher, distributor, etc.	Prentice Hall,
Date of publication, distribution, etc.	2010
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Management
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element	Customer Care

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Full call number	Barcode	Date last seen	Price effective from	Koha item type
				Newham collection at Whipps Cross	Whipps Cross Library (Barts Health)	Whipps Cross Library (Barts Health)	Shelves	20/04/2022	HF 5415 STE	N00251	20/04/2022	20/04/2022	Book

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