Customer care excellence : how to create an effective customer focus (Record no. 48282)

MARC details
000 -LEADER
fixed length control field	00515cam a2200181 4500
001 - CONTROL NUMBER
control field	9780749457051
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	110610t2010 xxu\|\|\|\|\| \|\|\|\| 00\| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780749457051
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0749457058 (pbk.) :
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Cook, S [1955-]
245 #0 - TITLE STATEMENT
Title	Customer care excellence : how to create an effective customer focus
250 ## - EDITION STATEMENT
Edition statement	6th
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc.	London :
Name of publisher, distributor, etc.	Kogan Page,
Date of publication, distribution, etc.	2010
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Health Services and Administration
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element	Customer Care
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element	Quality
9 (RLIN)	13471

Holdings
Source of classification or shelving scheme	Home library	Current library	Shelving location	Date acquired	Full call number	Barcode	Date last seen	Price effective from	Koha item type
National Library of Medicine	Hirson Library (St Helier)	Hirson Library (St Helier)	Shelves	20/04/2022	HF 5353	040759	20/04/2022	20/04/2022	Book
	Hirson Library (St Helier)	Hirson Library (St Helier)	Shelves	20/04/2022	HF 5353	019601	20/04/2022	20/04/2022	Book
	Sally Howell Library (Epsom)	Sally Howell Library (Epsom)	Shelves	20/04/2022	HF 5353	017007	20/04/2022	20/04/2022	Book

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