NHS Logo

Communication skills for surviving conflicts at work (Record no. 79722)

MARC details
000 -LEADER
fixed length control field 02760cam a2200241 4500
001 - CONTROL NUMBER
control field 1572730579
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060710t1996 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1572730579
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Anderson, J.W.
245 #0 - TITLE STATEMENT
Title Communication skills for surviving conflicts at work
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Cresskill
Name of publisher, distributor, etc. Hampton Press
Date of publication, distribution, etc. 1996
300 ## - PHYSICAL DESCRIPTION
Extent 187; bibls.; BookFind
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Part 1 Putting Conflict into Perspective: The Fear and Loathing of Conflict; Getting a Handle on Conflict; Understanding What Causes Conflict; Determining When the Pain Pays Off ... Summary; Discussion Questions; Exercise - Case Study Revvisited. Part 2 Managing Your Immediate Responses to Conflict: Balancing Personal Ethics and Professional Obligations; Taking a Stand; Developing Communications skills to Handle Unexpected Conflicts; Coping with the Stress of Conflict; Summary; Discussion Questions; Exercises. Part 3 Dealing with Conflict in Work Teams: Recognising the Traits of Effective Work Teams; Understanding the Climate Surrounding Behaviour; Clarifying Goals and Identifying Hidden Agendas; Balancing Accomplishing the Task with Maintaining Unity; Managing Conflict as it Erupts in Groups; Summary; Discussion Questions; Exercises. Part 4 Managing Conflict when You Are ""in Charge"": What Is Power?; What Are the Sources of Power?; How do Tactics Combine Into Strategies?; How Do Effective Managers Use Power?; Summary; Discussion Questions; Exercises. Part 5 Negotiating Agreements: What Is Negotiation?; What Are the Obstacles to Effective Negotiations?; How Can You Plan for the Negotiation?; What Can You Expect During the Negotiation?; How Can You Balance Competition With Collaboration?; Summary; Discussion Questions. Part 6 Using Third Parties to Resolve Conflict: What Is Mediation?; What Is Arbitration?; What Is Litigation? ; Summary; Discussion Questions. Part 7 Managing Cultural Differences: What Is Culture?; What Differences Make a Difference?; How Can You Manage Cross-Cultural Differences?; How Can You Handle Differences Between Co-Cultures?; Summary; Discussion Questions; Exercises. Part 8 Finetuning Your Conflict Strategies: Understand the Nature of the Beast; Know Yourself; Consider the Context; Create Options for Acting; Understand the ""Other"" as Different, Not Deficient.
520 ## - SUMMARY, ETC.
Summary, etc. Paperback
520 ## - SUMMARY, ETC.
Summary, etc. Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element COMMUNICATION
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CONFLICT
9 (RLIN) 13026
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element INTERPERSONAL RELATIONS
9 (RLIN) 6656
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element WORKPLACE (PSYCHOLOGY)
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Foster-Kuehn, M.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Mckinney, B.C.
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Checked out Date last seen Date last checked out Price effective from Koha item type
  Query Lost     Newcomb Library at Homerton Healthcare Newcomb Library at Homerton Healthcare Shelves 29/09/2022   WLM 812 AND HOM10076 18/05/2007 29/09/2022 27/04/2007 29/09/2022 Book
London Health Libraries Consortium Privacy notice and Membership terms and conditions