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Providing quality in the public sector: a practical approach to improving public services (Record no. 80052)

MARC details
000 -LEADER
fixed length control field 02629cam a2200217 4500
001 - CONTROL NUMBER
control field 0335209556
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 091102t2003 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0335209556
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gaster, Lucy
245 #0 - TITLE STATEMENT
Title Providing quality in the public sector: a practical approach to improving public services
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Maidenhead
Name of publisher, distributor, etc. Open University Press
Date of publication, distribution, etc. 2003
300 ## - PHYSICAL DESCRIPTION
Extent 292; ill.,bibl.; BookFind
490 ## - SERIES STATEMENT
Series statement Public policy and management
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Part I: Setting the scene 1.Introduction 2.The Public Policy context Part II:The Theory 3.The conceptual framework:stakeholders, values, objectives and definitions. 4.Implementing quality 5.Standards, monitoring and evaluation Part III: Learning from each other - overviews 6.Quality in central government 7.Quality in local government 8.Quality in health 9.Quality issues in partnership working Part IV: Quality in Practice 10.Quality from the citizen's perspective:campaigning, consultation and involvement 11.Partnership and Participation:better government for older people in South Lanarkshire 12.Making it work in health: a stakeholder model for quality management 13.Making it work in housing:choice and need in social housing 14. making it work in local government: experiences of Tameside MBC Part V: Conclusions 15. Conclusions and Reflections Appendix Bibliography Index.
520 ## - SUMMARY, ETC.
Summary, etc. Paperback
520 ## - SUMMARY, ETC.
Summary, etc. This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behavior to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included.Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. ""Providing Quality in the Public Sector"" is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element QUALITY ASSURANCE
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element PUBLIC SECTOR
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Squires, Amanda
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    National Library of Medicine     Newcomb Library at Homerton Healthcare Newcomb Library at Homerton Healthcare Shelves 02/11/2009   WX 154 GAS HOM2259 29/09/2022 29/09/2022 Book
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