Conciliation and mediation in the NHS : a practical guide
Publication details: Radcliffe Med, 1997Description: 91pISBN:- 1857752317
- WX 555.
Contents:
1 - Conciliation - mediation - arbitration - what's the difference?
2 - Summary of the new NHS complaints procedure.
3 - Where can conciliation work?
4 - What about mediation?
5 - Preparing the parties to meet.
6 - The conciliation meeting.
7 - The processes of conciliation and mediation.
8 - Listening techniques.
9 - Using body language.
10 - Benefits and shortfalls of conciliation.
11 - When conciliation may not work.
12 - Communicating with the parties to the conciliation process.
APPENDIX 1 - Flow chart of the conciliation process.
APPENDIX 2 - Check list for the conciliator.
Glossary.
| Item type | Home library | Class number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | QEH Library (Lewisham and Greenwich) Shelves | WX 555 (Browse shelf(Opens below)) | 1 | Available | W0002323 |
1 - Conciliation - mediation - arbitration - what's the difference?
2 - Summary of the new NHS complaints procedure.
3 - Where can conciliation work?
4 - What about mediation?
5 - Preparing the parties to meet.
6 - The conciliation meeting.
7 - The processes of conciliation and mediation.
8 - Listening techniques.
9 - Using body language.
10 - Benefits and shortfalls of conciliation.
11 - When conciliation may not work.
12 - Communicating with the parties to the conciliation process.
APPENDIX 1 - Flow chart of the conciliation process.
APPENDIX 2 - Check list for the conciliator.
Glossary.
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