Difficult conversations : how to discuss what matters most

By:

Stone, Douglas

Contributor(s):

Publication details: London : Portfolio Penguin, 2011Edition: Tenth anniversaryDescription: xxxiii, 315 p. 19.5 cmISBN:

9780670921348

Subject(s):

NLM classification:

HM 251.

Summary: Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
Book	CEME Library (NELFT) Shelves	WLM 870 (Browse shelf(Opens below))	Available		NE12727
Book	Stenhouse Library (Kingston Hospital) Shelves	HM 251 (Browse shelf(Opens below))	Issued	12/07/2024	S04149
Book	Stenhouse Library (Kingston Hospital) Shelves	HM 251 (Browse shelf(Opens below))	Available		S04150

Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go.

Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen.

Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.

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