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Quality in audiology : design and implementation of the patient experience [E-Book]

By:

Taylor, Brian, 1966- [author.]

Publisher: San Diego, California : Plural Publishing Inc., 2013Description: 1 online resource (332 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781597566728
1597566721

Subject(s):

Online resources:

Access resource

Contents:

Introduction; 1. Quality and the Patient Experience; 2. The Three Essentialsof Quality in Audiology; 3. Best Practices and Outcome Measures in the Clinic; 4. Quality in Action at the Front Desk; 5. Quality in the Business Suite; Appendix; Index.

Summary: Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.

Holdings
Item type	Home library	Class number	URL	Status	Date due	Barcode
Electronic book	Stenhouse Library (Kingston Hospital) Online		Link to resource	Available

Includes bibliographical references at the end of each chapters and index.

Print version record.

Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.

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