HBR's 10 must reads on trust / Harvard Business Review.

Includes index.

BONUS ARTICLE: Begin with Trust / by Frances X. Frei and Anne Morriss -- The Neuroscience of Trust / by Paul J. Zak -- Dig, Bridge, Collectively Act / by Tina Opie and Beth A. Livingston -- Rethinking Trust / by Roderick M. Kramer -- How to Negotiate with a Liar / by Leslie John -- The Enemies of Trust / by Robert M. Galford and Anne Seibold Drapeau -- Don't Let Cynicism Undermine Your Workplace / by Jamil Zaki -- The Trust Crisis / by Sandra J. Sucher and Shalene Gupta -- Customer Data: Designing for Transparency and Trust / by Timothy Morey, Theodore "Theo" Forbath and Allison Schoop -- Operational Transparency / by Ryan W. Buell -- The Organizational Apology / by Maurice Schweitzer, Alison Wood Brooks, and Adam D. Galinsk.

"Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses who engender trust maintain better relationships with their customers and reap better results. And public breaches of trust are becoming more perilous-and more costly. If you read nothing else on trust, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust as a company and as a leader. This book will inspire you to: earn trust with all of your stakeholders; see your company through the eyes of your customers; develop trust through competence, legitimacy, and impact; move negotiations forward positively; understand the neuroscience of trust; and rebuild relationships after a breach"-- Provided by publisher.