Item type | Home library | Class number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Book | PRUH Education Centre Library Shelves | WX 200 (Browse shelf(Opens below)) | Available | B05398 |
Leaders of today's health and social care services at all levels need to understand how to present a service to drive ratings up. Written by one of the Care Quality Commission (CQC)'s most senior and experienced regulators, this book takes a close-up look at the 'well-led' domain of the CQC assessment framework - exploring what good leadership looks like, why it matters and how to make it better.
Drawing on first-hand experience and a values-based approach to help providers and staff understand what underpins excellence in health and social care, Terri Salt shows how a culture of learning, along with a mindset of getting the 'brilliant basics' right then applying 'magic touches' can attract top inspection ratings and allow any service to move towards outstanding.
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