TY  - BOOK
AU  - Cooper, Nicola
AU  - Frain, John
TI  - ABC of clinical communication
T2  - ABC series
SN  - 9781119246985
PY  - 2018///
CY  - Chichester
PB  - Wiley Blackwell
KW  - Professional-patient relations
KW  - Communication skills
N2  - Clinical communication underpins safe patient care. The effective health professional sees illness through the patient's eyes and understands what matters most to him or her. Effectiveness means gathering hard clinical data about the physical changes affecting the patient, understanding why the patient is concerned, conveying this to other health care professionals and involving the patient at every stage of management decisions. The evidence for good clinical communication is well established, although there are challenges. While listening is the basis of sound diagnosis and clinical reasoning, its absence affects patient outcomes particularly when patients are not permitted to make their concerns known or when there are gaps in information flow or communication between the professionals caring for them. The ABC of Clinical Communication considers the evidence pertinent to individual encounters between patients and their health professionals, how to achieve efficient flow of information, the function of clinical teams and developing a teaching programme
ER  -