TY  - BOOK
AU  - Summers, J
AU  - Smith, B
TI  - Communication skills handbook
SN  - 9780470820513
PY  - 2004///
CY  - Chichester
PB  - John Wiley
KW  - Oral and Written Communication
N1  - 2010 reprint of 4th ed
N2  - Spiral bound paperback
ER  -