TY  - BOOK
AU  - Lankes, R D (ed)
AU  - Nicholson, S (ed)
AU  - Radford, M L (ed)
AU  - Silverstein, J (ed)
TI  - Virtual reference service : from competencies to assessment
SN  - 9781856046381
PY  - 2008///
CY  - New York
PB  - Facet Publishing
KW  - Library and Information Services
N1  - Text includes: Part 1: Starting up; Part 2: Branching out; Part 3:Ongoing improvement; Part IV: Pulling it together: VR training; Text includes: List of figures"
ER  -