TY  - BOOK
AU  - Langley, G J
AU  - Moen, R D
AU  - Kevin, M
AU  - Nolan, T W
AU  - Norman, C L
AU  - Provost, L P
TI  - The Improvement Guide : A Practical Approach to Enhancing Organizational Performance
SN  - 9780470430880
PY  - 2009///
PB  - John Wiley & Sons
N1  - Aubrey Keep Library eBook
UR  - #gotoholdings
ER  -