TY  - BOOK
AU  - Nicholas, D
ED  - Aslib
TI  - Assessing information needs:  tools, techniques and concepts for the internet age
SN  - 0851424333
PY  - 2000///
PB  - Aslib
KW  - Information services
KW  - Consumer satisfaction
KW  - Library services
KW  - Quality assurance
KW  - Management
KW  - Information
N1  - Know How Series
ER  -