TY  - BOOK
AU  - Matuson,Roberta Chinsky
TI  - Can we talk?: seven principles for managing difficult conversations at work
SN  - 9781398601338 
PY  - 2021///
CY  - London
PB  - KoganPage
KW  - Interpersonal communication
N1  - Introduction: seven principles for managing difficult conversations; chapter 1 - confidence - trusting yourself and the other party; chapter 2 - clarity - making your point clearly and listening with an open mind; chapter 3 - compassion - be empathetic and understanding; chapter 4 - curiosity - asking questions rather than shutting down; chapter 5 - compromise - earn respect by respecting others; chapter 6 - credibility - recognizing your word is only as good as your actions; chapter 7 - courage - navigating the obstacles; chapter 8 - bringing it all together
ER  -