TY  - BOOK
AU  - Ballatt, John
AU  - Campling, Penelope
AU  - Maloney, Chris
TI  - Intelligent kindness : rehabilitating the welfare state
SN  - 9781911623229
PY  - 2020///
CY  - Cambridge
PB  - Cambridge University Press
KW  - EMOTIONAL INTELLIGENCE
KW  - HEALTH CARE REFORM
KW  - PHYSICIAN-PATIENT RELATIONS
N1  - Second edition / John Ballat, Penelope Campling, Chris Maloney; Previous edition: 2011
N2  - At a time of renewed concern about health, social care, and national unity, the authors reassert the value of the Welfare State for society as a whole, not simply for those in need. Years of relentless regulatory and structural reforms have not prevented scandals, yet have exhausted, demoralised and alienated staff. The work we ask these people to undertake is hard. It can be frightening, risky and uncertain. It requires close attention, sensitivity, skill and support. Grounded in lived experience, and perspectives drawn from many disciplines, Intelligent Kindness illuminates how to develop and sustain healthy organisational culture and effective, humane practice
ER  -