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How to give your users the LIS services they want by
Publication details: London : Facet, 2009
Availability: Items available for loan: Whipps Cross Library (Barts Health) (1)Call number: Z 240.

Creating a successful e-information service by
Publication details: LONDON FACET 2002
Availability: Items available for loan: Stenhouse Library (Kingston Hospital) (1)Call number: Z 699.

The complete guide to preparing and implementing service level agreements by
Edition: 2nd ed.
Publication details: London, Library Association Publishing : 2001
Availability: Items available for loan: CEME Library (NELFT) (1)Call number: Z 110. QEH Library (Lewisham and Greenwich) (1)Call number: Z 680. UHL Library (Lewisham and Greenwich) (1)Call number: Z 680.

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