Communication for nurses : how to prevent harmful events and promote patient safety

Communication and patient safety : understanding the connection -- The patient-safe transformational model of communication -- Communicator perceptions, self-concept, and self-esteem within the core of the transformational model -- Creating common meaning to attain transformational outcomes -- Culture and gender issues in patient-safe communication -- Introduction to nurse-patient relationships -- Patient safety risk factors affecting communication climates -- The patient-safe communication strategy of touch -- The patient-safe communication strategy of humor -- Nurse-patient relationships during grief, mourning, and loss -- Patient-safe communication and patient education -- Patient safety communication risk factors in nursing work systems -- Health-care team collaborative patient-safe communication strategies.