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Assuring the quality of medical practice : Implementing 'supporting doctors protecting patients'. by
Publication details: Department of Health, 2001
Availability: Items available for loan: Whipps Cross Library (Barts Health) (1)Call number: W 84.

A practical guide to complaints handling : in the context of clinical governance by
Publication details: Churchill Livingstone, 2000
Availability: Items available for loan: Hirson Library (St Helier) (1)Call number: WX 85. Sally Howell Library (Epsom) (1)Call number: WX 85. Whipps Cross Library (Barts Health) (1)Call number: W 085 GUN.

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