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Marketing plans for service businesses : a complete guide / Malcolm McDonald and Adrian Payne by
Edition: 2nd ed.
Publication details: Oxford : Butterworth-Heinemann, 2006
Availability: Items available for loan: South London and Maudsley Trust Library (1)Call number: HF 800 MCD.

Change here! : managing change to improve local service. Audit Commission. 2001. by
Publication details: Audit Commission, 2001
Availability: Items available for loan: QEH Library (Lewisham and Greenwich) (1)Call number: HF 102. Not available: UHL Library (Lewisham and Greenwich): Lost (1).

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