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Telephone triage protocols for nurses by
Edition: 3rd edn.
Publication details: Philadelphia, PA Lippincott Williams & Wilkins 2007
Availability: Items available for loan: Hirson Library (St Helier) (1)Call number: WY 100.

Is anybody there?: improving performance in answering letters and telephones by
Publication details: HMSO 1994
Availability: Items available for loan: Sally Howell Library (Epsom) (1)Call number: HF 5721.

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