| 000 | 00515cam a2200181 4500 | ||
|---|---|---|---|
| 001 | 9780749457051 | ||
| 008 | 110610t2010 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749457051 | ||
| 020 | _a0749457058 (pbk.) : | ||
| 100 | _aCook, S [1955-] | ||
| 245 | 0 | _aCustomer care excellence : how to create an effective customer focus | |
| 250 | _a6th | ||
| 260 |
_aLondon : _bKogan Page, _c2010 |
||
| 650 | _aHealth Services and Administration | ||
| 690 | _aCustomer Care | ||
| 690 |
_aQuality _913471 |
||
| 999 |
_c48282 _d48282 |
||