| 000 | 00410cam a2200169 4500 | ||
|---|---|---|---|
| 001 | 1578200466 | ||
| 008 | 041108t2002 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1578200466 | ||
| 100 | _aCoscia, Stephen | ||
| 245 | 0 | _aCustomer service over the phone | |
| 250 | _a5th edn. | ||
| 260 |
_aNew York _bCMP _c2002 |
||
| 300 | _aTEXT | ||
| 500 | _aHeld at: MS; EP; GU | ||
| 650 | _aCommunication | ||
| 999 |
_c51993 _d51993 |
||