000			02441cam a2200289 4500
001			9781538107645
008			200316t2018 xxu||||| |||| 00| 0 eng d
020			_a9781538107645
020			_a1538107643
100			_aShaw, Marie Keen
245		0	_aCommunication and teamwork : an introduction for support staff _h[electronic resource]
260			_a[Lanham, MD] _bRowman & Littlefield Publishers _c2018
490			_aLibrary Support Staff Handbooks _nSeries Number not available!
500			_aDownloadable eBook.
500			_aNon fiction.
500			_aAdult.
520			_aRemote
520			_aSupport staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today?s library requires that support staff understand and implement these basic principles. The chapters of this book are carefully and purposefully aligned with the new American Library Association - Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job. Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.
520			_aMode of access: World Wide Web.
520			_a[electronic resource] /
690			_aLibrary employees-In-service training
690			_aLibrary personnel management
690			_aCommunication in library administration
690			_aTeams in the workplace
700			_aKeeler, Hali R.
856			_u#gotoholdings _yAccess resource
999			_c59499 _d59499