000			01454cam a2200241 4500
008			090615n2009 000 0 eng u
035			_a(Sirsi) a49726
060			_aWA 300.
110	2		_aDepartment of Health
245	1	0	_aReport on the self reported experience of patients from black and minority ethnic groups [E-book] _h[electronic resource]
246			_aReport on the experience of patients in black and minority ethnic groups, based on data up to and including 2008 patients surveys
260			_aLondon : _bDepartment of Health, _c2009
300			_a31 p.
340			_aBook
340			_aWebsite
520			_aThis report produced by the Department of Health with input and advice from the Care Quality Commission, examines variations in the self-reported views of NHS patients from different ethnic groups. Results are presented from the 2008/09 adult inpatient, 2008/09 emergency department, 2007/08 primary care services and 2007/08 community mental health patient surveys. These findings give us insight into the areas of NHS service provision where experience of the service looks different to patients from different ethnic groups. Results are based on data from the National Patient Survey programme, led by the Care Quality Commission.
650		2	_aEthnic groups
650		2	_aEthnic health _913105
650		2	_aPatient satisfaction
650		2	_aSurveys
856			_u#gotoholdings _yAccess resource
942			_n0 _2NLM
999			_c60371 _d60371