000			00503cam a2200205 4500
001			A030858
008			090401t2003 xxu||||| |||| 00| 0 eng d
020			_a0435451693
035			_a(Sirsi) i9780435451691
060			_aHF 800.
100			_aBradley, S
245			_aCustomer service : _b S/NVQ level 2
260			_bHeinemann Educ, _c2003
300			_a322p
591			_aE
650			_aConsumer satisfaction
650			_aManagement techniques
650			_aCommunication skills
942			_n0 _07
999			_c690 _d690