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Juran's quality handbook : the complete guide to performance excellence

By:

De Feo, J A

Publication details: London : McGraw-Hill Education, 2016Edition: 7thDescription: XV, 968pISBN:

9781259643613

Subject(s):

Contents:

Text includes: Introduction: Quality and performance excellence; Universal principles of quality management; Developing and excellence culture; Developing the quality and excellence office; Quality planning and design of new goods and services; Quality improvement and breakthrough performance; Quality control to assure compliance to customer requirements; Strategic planning and performance excellence; Organisation roles to support a quality and excellence culture; Quality assurance and audits; The Board of Directors and organisational excellence; ISO 9000 quality management system; The role of statistics and probability; Managing risk; Lean techniques and the Shingo prize; Six sigma: breakthrough to in-process effectiveness; Root cause analysis methods; Continuous innovation using design for six sigma; Benchmarking: best practices for market leadership; Graphical tools to improve process performance; Accurate and reliable data and measurement systems; Managing quality in operations: service; Managing quality in operations: manufacturing; Managing quality in the supply chain; Inspection, test and measurement; Organisation-wide assessment of quality.

Includes appendices and glossaries.

Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts

Holdings
Item type	Home library	Collection	Class number	Status	Barcode
Book	Queen's Hospital Jackie Blanks Library Shelves		WX 157 (Browse shelf(Opens below))	Available	T11084
Book	Whipps Cross Library (Barts Health) Shelves	Newham collection at Whipps Cross	WX 224 DEF (Browse shelf(Opens below))	Available	N05854
Book	Whipps Cross Library (Barts Health) Shelves		WX 224 DEF (Browse shelf(Opens below))	Available	T06880

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Quality handbook: the complete guide to performance excellence"

Includes appendices and glossaries.

Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts

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