Image from Google Jackets

Brilliant customer service

By:

Stevens, D

Publication details: Harlow : Prentice Hall, 2010ISBN:

9780273738077
0273738070 (pbk.) :

Subject(s):

Contents:

Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.

Holdings
Item type	Home library	Collection	Class number	Status	Date due	Barcode
Book	Whipps Cross Library (Barts Health) Shelves	Newham collection at Whipps Cross	HF 5415 STE (Browse shelf(Opens below))	Available		N00251

Browsing Whipps Cross Library (Barts Health) shelves, Shelving location: Shelves Close shelf browser (Hides shelf browser)

Previous								Next
Previous	HF 300 POL Dynamics of diversity. Strategic programs for your organisation	HF 5415 BAI Customer service in an instant : 60 ways to win customers and keep them coming back	HF 5415 BRA S/NVQ Level 2 customer service	HF 5415 STE Brilliant customer service	HF 5546 Administration NVQ Level 2 student handbook	HF 5546 CAR Business and administration : S/NVQ level 2 & technical certificate	HF 665 BRO Handling the difficult employee. Solving performance problems. A practical guide for managers	Next

There are no comments on this title.

to post a comment.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
Cookie	bib_list	List of record IDs (biblionumbers) separated by /	End of session or until the cart is emptied.	Stores cart contents in the online catalog. Set when records are added to the cart for the first time.