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Quality in general practice : towards a holistic approach

By:

Greenhalgh, T

Contributor(s):

Publication details: Kings Fund, 1999Description: 80pISBN:

1857172663

Subject(s):

NLM classification:

W 90.

Contents:

1. What is quality - and why measure it?

2. The reflective practioner's perspective - recognising the "unfathomable" dimension of our work.

3. The patient's perspective: Finding a "good doctor".

4. The 'activity' perspective: performance indicators and targets.

5. The 'gatekeeper' perspective: investigation, admission and referral rates.

6. The prescriber's perspective: effective and cost effective prescribing.

7. The 'evidence based' perspective: measuring the overall quality of care against the findings of clinical research trials.

8. The educational perspective: measuring the quality of training and professional development.

9. The management perspective: measuring the quality of organisation and teamwork in a multidisciplinary health service team.

10. Quality indicators as a lever for c hange: an analysis of th e National Performance Framework.

11. Towards a "postmodern" approach to quality indicators: the story so far.

12. Conclusions.

Holdings
Item type	Home library	Class number	Copy number	Status	Date due	Barcode
Book	QEH Library (Lewisham and Greenwich) Shelves	W 90 (Browse shelf(Opens below))	2	Available		W0007450
Book	Whipps Cross Library (Barts Health) Shelves	W 89 GRE (Browse shelf(Opens below))		Available		XBT00684

1. What is quality - and why measure it?

2. The reflective practioner's perspective - recognising the "unfathomable" dimension of our work.

3. The patient's perspective: Finding a "good doctor".

4. The 'activity' perspective: performance indicators and targets.

5. The 'gatekeeper' perspective: investigation, admission and referral rates.

6. The prescriber's perspective: effective and cost effective prescribing.

7. The 'evidence based' perspective: measuring the overall quality of care against the findings of clinical research trials.

8. The educational perspective: measuring the quality of training and professional development.

9. The management perspective: measuring the quality of organisation and teamwork in a multidisciplinary health service team.

10. Quality indicators as a lever for c hange: an analysis of th e National Performance Framework.

11. Towards a "postmodern" approach to quality indicators: the story so far.

12. Conclusions.

K

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