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Can we talk? : seven principles for managing difficult conversations at work

Matuson, Roberta Chinsky

Can we talk? : seven principles for managing difficult conversations at work - London : KoganPage, 2021 - ix, 214p

Introduction: seven principles for managing difficult conversations; chapter 1 - confidence - trusting yourself and the other party; chapter 2 - clarity - making your point clearly and listening with an open mind; chapter 3 - compassion - be empathetic and understanding; chapter 4 - curiosity - asking questions rather than shutting down; chapter 5 - compromise - earn respect by respecting others; chapter 6 - credibility - recognizing your word is only as good as your actions; chapter 7 - courage - navigating the obstacles; chapter 8 - bringing it all together.

ISBN: 9781398601338 9781398601307

Subjects--Topical Terms:
Interpersonal communication.

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