Can we talk? : seven principles for managing difficult conversations at work

By:

Matuson, Roberta Chinsky

Publication details: London : KoganPage, 2021Description: ix, 214pISBN:

9781398601338
9781398601307

Subject(s):

Interpersonal communication

Contents:

Introduction: seven principles for managing difficult conversations; chapter 1 - confidence - trusting yourself and the other party; chapter 2 - clarity - making your point clearly and listening with an open mind; chapter 3 - compassion - be empathetic and understanding; chapter 4 - curiosity - asking questions rather than shutting down; chapter 5 - compromise - earn respect by respecting others; chapter 6 - credibility - recognizing your word is only as good as your actions; chapter 7 - courage - navigating the obstacles; chapter 8 - bringing it all together.

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
Book	CEME Library (NELFT) Shelves	WLM870 (Browse shelf(Opens below))	Available		NE12722

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